Contact Us
Last updated 18 August 2026
We would rather hear from you than have you give up on something.
Who to email
If you are not sure, use hello@10thousand.co.za and we will route it.
| Address | Use it for |
|---|---|
| hello@10thousand.co.za | Anything at all. If you are not sure, start here. |
| support@10thousand.co.za | Something is broken, you cannot log in, or a feature is not working. |
| sales@10thousand.co.za | Joining, upgrading, membership questions, or buying an access pass. |
| billing@10thousand.co.za | Invoices, payment failures, and anything about what you were charged. |
| refunds@10thousand.co.za | Refund and cancellation requests. |
| referrals@10thousand.co.za | Member-to-member referrals, referral agreements and disputes. |
| funding@10thousand.co.za | A funding or grant record that looks wrong, or a question about a programme. |
| funders@10thousand.co.za | Funders, banks and grant-makers who want to list with us or sign a mandate. |
| investors@10thousand.co.za | Investor verification and deal flow. |
| suppliers@10thousand.co.za | Supplier certification and corporate supply chain programmes. |
| privacy@10thousand.co.za | POPIA requests — a copy of your data, a correction, or deletion. |
| legal@10thousand.co.za | Formal legal notices only. |
What to expect
| Type | We respond within |
|---|---|
| Something is broken and you cannot use the platform | 1 working day |
| A billing or refund question | 2 working days |
| A funding record looks wrong or out of date | 2 working days, and we correct it |
| General questions and partnerships | 3 working days |
| A POPIA request about your personal information | 30 days, as the Act requires |
Found something wrong in our funding data?
Please tell us. It is the most useful thing you can do.
Every funding record shows when we last checked it and links to the funder's own page. Programmes change constantly. If you find something out of date, email funding@10thousand.co.za with the programme name and what you found — we will correct it and re-check the source.
The platform
app.10thousand.co.za
Legal
Terms of Use · Privacy and POPIA Notice · Refund and Cancellation Policy